Testimonials

Customer Reviews

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I just want you to know the the 2 gentlemen who put in our A/C were fantastic! They were such a great example to show my kids of teamwork, problem solving and using humor even when you're stuck all day in a small attic! Little eyes were watching and these two men showed them what great men do and say.

Thanks you!

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...Last week, (my mom) passed away here in Branson. We brought her back to Fort Worth to be buried next to my dad....

I want to tell y'all how appreciative I am for the way you took care of my mom and her house. She always spoke highly of y'all as you treated her with respect and dignity. Taking care of the house was a big deal for her and y'all helped tremendously. Thank you for taking care of her all those years!

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Matt was my service tech today and he went above and beyond what many would do. He noticed water on the floor of the HVAC closet and discovered the safety switch for the condensate pump was not connected. And the hose was kinked up. He unkinked the hose and noticed insulation falling from the attic in the HVAC closet. I called my contractor who had done work on my HVAC recently and he will correct the problems. If it hadn't been for Matt I would eventually had damage to my hardwood floors from water leaking. He serviced my ac and as I said went above and beyond what he had to do. I will be using Browns from now on.

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I want to thank Zack and let him know he probably saved my life! He came out to perform the fall service, per my Service Agreement, and told me he could smell gas in my home! I called the gas company, they came out, shut off the gas and evacuated me from my home. They told me I was lucky because had I not called there could have been an explosion or I could have died from the leaking gas! Thank you Zack and Brown Service Company!

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Just purchased a home and the AC went out late Sunday afternoon. I contacted Brown first thing Monday morning, explained my problem and that I had a very important event scheduled at 3pm that day. l knew that it would be almost impossible to have someone here by that time. However they said they would do the best they could. They called me several times to let me know the technicians status and sure enough he arrived in time to fix the unit and I had enough time to make my appointment. We have been Brown customers for years and this is why. Great, honest and dependable company.

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I would like to highly compliment the work done by your wonderful staff. They are all true professionals and their customer service is above and beyond.

Tommy was very personable and sensitive to my budget. He explained all of my options in great detail so that all of my questions were answered.

Gabriel and Junior are fantastic! They arrived early this morning and immediately began their work. It was extremely hot today (107) but they kept at it all day to ensure that my new unit was installed and working so that I had air when I got home. I am very happy. Their work is impeccable and their concern for me was genuine. While they were loading their van, Gabriel complimented Junior for his good work today, and it was a sincere compliment. That says a lot about the way your employees feel about themselves and the pride they have in their work, and the company they work for.

The electrician David is amazing. He was outside in this heat, and sun all day. He is upgrading my electric and what he has accomplished so far is amazing. His craftsmanship is truly beautiful and I feel very proud to have his work on my house, and inside too.

The first serviceman that came to my house was Dan. He was on time and diagnosed my problem right away. He was very friendly} professional, and knowledgeable. He answered all of my questions} and gave me my options. He was very thorough.

Every person I have come into contact with at Brown Service Company has delivered on what they said they would do} and surpassed my expectations. Your work ethic and strong belief in customer service shows in every single employee that you have. I am proud to have a Brown Service Company unit at my house. I feel safer in my home, and the nice, clean, cool air is fantastic.

Thank you. I am a Brown Service Company customer for life, and will recommend you to everyone I know.

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I thought something was up with our home electrical service. The lights were flickering and the oven showed a Power Failure. We had a short brownout. We called Brown, and they recommended we first call the power company. TXU immediately disconnected the power due to a hazardous condition. By the time I got home that night, power was restored, a new box and solid ground were in place, and we could see the very damaged wires that had been removed. I really believe we narrowly missed a house fire. The bill was absolutely reasonable and the service outstanding. All fixed up in a few hours. We will always call Brown Service Company!

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I highly recommend Brown Service Company! The men were knowledgeable and well trained...great service. I will tell all of my friends about Brown Service Company.

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Very pleased with Brown Service Company! Before they installed the new air duct system, my electric bills were $600 in the summer and wouldn't cool below 70 degrees. Now my electric bill is around $200 and it cools/heats very well!!


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